Q. I know that the room that I would like to book is available and meets my requirements.
How do I reserve it? a) Click the link "Reserve. You will be
guided through the booking process by the information on the page.
b) The first page will
display the amount that you will have to pay (stated in the local currency), together
with the terms and conditions applicable to your stay at this hotel. This page is
known as Step 1.
Q. What do the options at the bottom of the page mean?
In order to proceed or to discontinue your booking, you can click
on one of the following links at the bottom of this page.
">> Continue with booking. I have read
and accept the terms and conditions - you will continue with your booking
if you click this.
">> Don't' book yet. I have enquiries
to make - you will be shown a form to submit your enquiries. If you have
any questions which you would like our customer service officer to answer, please
type it here, and submit it to us together with your contact details.
">> Cancel, read more about this hotel
- you will be directed to the main hotel information page. You can start
over your booking from this page if you are satisfied with the information provided.
">> Cancel and go to Home Page
- you will return to the homepage for this website. You may select another
destination or hotel from here.
Q. I have selected "Continue with booking... How do I proceed? You will be shown to a page (Step 2) where
you can insert detailed information about your room reservation request. This consists
of your name, smoking / non-smoking preferences, expected Arrival Time, other Requests
that you may specifiy, your country of residence, your e-mail address, your telephone
number and fax number.
At the bottom, you have the options
"Continue and Review my booking to proceed with your booking, or "Cancel, read
more about this hotel to go back to this hotel's main information page.
Q. Please explain all of the fields required in the booking process. These fields must be filled accurately (unless
otherwise stated) in order for us to process your booking request to your satisfaction.
Failure to complete this form accurately may lead to problems or complications when
you arrive at the hotel.
Salutation and Name -
this is strictly as per stated in your passport. If there are any discrepancies,
you may face administrative problems upon checking in to your room
Smoking Room - please select
one of three: 1) No preference 2) Non-smoking 3) Smoking. This is a request subject
to availability for the hotel of your choice. You will be housed in a room based
upon your preference, so please ensure that the option is correct for your own
Arrival Time - You must inform
the hotel about your expected arrival time. This will allow the hotel to ensure
that you will be looked after upon your arrival. Some hotels or apartments may
have limited service hours for their front office. The check in time may be different
from the arrival time and will be determined by the hotel. Rooms will only be
available at the check in time stated by the hotel. Early check in may be available,
subject to the hotel's discretion.
Other requests - this is an
optional field. You may state specific room preferences not found in any of the
other fields such as specifying a low-floor room.
Country of Residence - this
is the country where you currently stay. Please ensure that this is correct
E-mail - this is an active
e-mail address which you monitor regularly. Please ensure that this is a functioning
address which we can send a copy of the confirmation to.
Telephone - this is a functioning
telephone number which we can use to contact you. We may need to contact you in
the event that your e-mail is not functioning or does not appear to be monitored.
Fax - this is an optional field
for you to tell us a fax number which we can use to send documents to you. We
may need to use this number if your e-mail is not functioning or does not appear
to be monitored.
Q. I have selected "Continue and Review my booking. What do I do to complete my
In the next page (Step 3) you can
review the information included in your reservation request, in full. You can:
Amend Stay Details - your date of
arrival, date of departure, number of nights stay, room type selection, number
of rooms or units, number of adults and children, and ages of children if applicable.
Amend the Room Details (your name
as per passport, smoking room preference, arrival time, and other optional requests)
Edit Contact Information (your Country
of Residence, E-mail address, Telephone number, and Fax number) if the information
captured by the form is not correct.
If you are satisfied with the details
displayed, proceed to fill in your credit card information:
Credit Card Type - MasterCard, Visa,
American Express or Diner's Club
Card Holder's Name
Expiry Month and Year
Q. Why do I need to provide my
credit card information? HolidayCity does not charge any expenses
to your credit card. Your number is forwarded to the hotel as a guarantee of your
confirmed booking. Your credit card will only be charged by the hotel upon arrival
or under other circumstances subject to the individual hotel's terms and conditions.
Q. I see an option "Send by Fax
in the Credit Card Type box. What does this mean ? If you select the option "Send by Fax, you
will be directed to a form displaying your room reservation particulars. You then
print this form and write your Credit Card Details in the specified spaces. Then,
fax this form to us. Please refer to the form for the correct contact information
you can use to reach us.
Q. How will I know if my reservation
has been confirmed?
If rooms are "Available -
If the room that you selected has an availability status of "Available, the booking
can be confirmed immediately. Upon submitting your booking request, you will be
shown a page with a link entitled "confirmation link. This link will lead you
to a page containing all of the information that you have keyed in and will be
recorded by the hotel that you have selected to stay with. You can print this
page and carry it with you when you check in to the hotel. A copy is sent to your
If rooms are "On Request -
If the room that you selected has an availability status of "On Request, you
will be contacted within 24 hours on weekdays (Monday to Friday) and 48 hours
on weekends (Saturday and Sunday). Your Customer Service Officer will send an
e-mail to your e-mail address to confirm your booking.
If you "Send by Fax - Upon
receipt of your fax of the completed booking form complete with correct details
for your credit card, your Customer Service Officer will process your booking
and send an e-mail to your address when your booking is confirmed.
Q. I have submitted my reservation
request together with my credit card information. Why have I not received an email
to confirm my reservation? Your e-mail address may have been entered
incorrectly or may otherwise not be functioning properly. We will usually call your
number or fax a reply to you if we are unable to send you the confirmation via e-mail.
If you do not hear from us, please contact us to check the status of your booking.